Returns & Exchanges
At Senselle, we are committed to making your shopping experience as smooth and hassle-free as possible. We offer a no-questions-asked returns policy*, allowing you to return items for a refund or free exchange within 30 days of delivery.
How does the return work?
- Please inform us within 30 days of receiving your order via email help@senselle.uk
- You will then receive our return form by email
- You take the packaged shipment with the return form to the nearest carrier branch and then receive a receipt for your return
- We will receive notification of your return and will refund the invoice amount as soon as possible after receipt of the return.
- Please note that once an order has been placed, it cannot be edited or canceled before delivery. All orders are processed immediately to ensure on-time delivery.
Eligibility for Returns
- Returns are accepted within 30 days of delivery.
- Items must be in their original condition, unworn, with tags attached.
- Hygiene products (such as swimwear, bodysuits, or undergarments) must be returned with their hygiene stickers intact.
- Earrings and accessories cannot be returned for hygiene reasons.
Return Processing Times
- Refunds will be processed back to your original payment method within 2-7 business days once we receive your return.
- Store Credit will be issued via email within 2-4 business days and is valid for 12 months.
Important Information
- All returns must be processed via our Returns Portal.
- If your return does not meet the eligibility requirements (e.g., outside the 30-day return window or damaged items), it will be returned to you at your expense.
If you have any questions or need assistance, please contact our customer support team at help@senselle.uk.